CUSTOMER SERVICE TRAINING
Having a great product is not enough. You also need great customer service. Easy to say, but so elusive! If it was easy we would never hear horror stories about poor service. Learn how to build on the frontlines AND inside the organization a culture and set of skills that results in great customer service.
The good news is, if you achieve great service you save thousands; it is expensive to constantly search for new customers when the old ones take their business elsewhere. We take a holistic approach. For instance, we know great service doesn’t happen on the frontline with your customers if it does not first happen behind the scenes. Departments must serve other departments well, which we call “internal” service. Every employee has a customer and is a supplier.
We customize this training for each client. We develop a program that targets individual needs. The training is delivered in small groups that maximize interaction, discussion, and learning. Modules can be delivered in half-day and full-day sessions.
Topics can include
- Personality assessment to increase self awareness
- Team Building – the six healthy habits of great teams
- Critical Thinking & Problem-Solving Skills
- Sharpening Telephone Skills
- Listening Effectively
- Handling Customer Complaints
- Leadership Development
- Lean Six Sigma (Process Improvement)
Who Should Attend?
Potentially everyone in the organization!